FAQ
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WHAT SERVICES ARE OFFERED BY SNP? Services available with spay/neuter surgery or during wellness clinics, unless otherwise noted. - Dog spay/neuter surgery for animals up to 80 lbs. - Cat spay/neuter surgery for animals over 3 lbs. 12 weeks (3 months) - Feral & Community cat spay/neuter surgery - Vaccination - Heartworm testing - Microchipping - Nail trimming - Surgery Only
IS SURGERY RIGHT FOR MY PET? Your pet is a good candidate for surgery if he or she is: - Healthy - Over the age of 3 months but not more than 5 years - Between 5 & 7 years with healthy results from mandatory pre-op blood work (Available at additional cost. Must be completed at least 5 days prior to scheduled surgical appointment. Please call to schedule an appointment for labs [Appointment days and times are limited]). - Under the age of 7 years - Weighs at least 3 pounds - Small - large breed dog (less than 80 pounds)
WHAT DOES SURGERY ENTAIL? - Brief pre-op physical exam by our Veterinary Surgeon/DVM - Sedation and pain medicine - General anesthesia - Spay or neuter surgery performed by a licensed Veterinary Surgeon/DVM - Tattoo on tummy - small incision filled with tattoo ink and sealed with surgical glue, indicating sterilization to healthcare professionals - Tender loving care - Feral & community cats receive an ear tip to make it much easier to identify them as sterilized or "fixed"

HOW WILL I BE CHARGED? SNP works hard to eliminate all financial barriers to quality care for your pet and those that live in high-risk environments. There is an incredibly high demand for our services, so it is important that all scheduled appointment times are filled, and payment is received WITHIN 24 HOURS OF SCHEDULING. - For all owned pets, payment is due at the time of scheduling - Payment is due at checkout for online appointments - An e-invoice will be sent via email for appointments made by phone or text - Payment must be received within 24 hours to reserve your appointment - If you do not have an email account, you may make payment over the phone using your debit or credit card (Please provide card information when scheduling) - Cash payment may be made in-person at the SNP clinic at the time of or within 24 hours of scheduling - Due to high demand, all appointments not paid for within 24 hours of scheduling will be forfeited unless alternate payment arrangements are made in advance - Canceled appointments will be rescheduled based on appointment availability - A convenience fee of $3.50 will be added to debit and credit card transactions over $40 to help SNP offset costly processing fees - Most major credit cards are accepted (We apologize, but we are unable to accept American Express at this time) - SNP does not accept checks, pet insurance, or financing/payment plans in exchange for services - While we provide most services at or below cost, we realize this may still be a burden for some. If you are experiencing financial instability, and need additional assistance, please call the clinic and ask how we can help PLEASE NOTE: Discounts, specials, and financial assistance provided through grant opportunities, limited "vendor or event" discount pricing, and our non-profit funding partners is subject to availability. Funds are disbursed at the discretion of the awarding organization and are not affiliated with, or guaranteed by SNP Assistance provided through Spay Neuter Project's "SPAY IT FORWARD" fund is made possible by financial gifts provided by generous private donors and fundraising event proceeds."Spay It Forward" funds are awarded on a case-by-case basis, to applicants meeting the predetermined criteria. If you would like to apply for assistance, please click the link at the bottom of this page.
WHEN MIGHT ADDITIONAL FEES BE INCURRED? Prior to surgery, animals will be given a brief physical exam. If safe to do so, surgery will be performed but fees may be added for care and/or treatment time required. You will be contacted before surgery, and if you consent, a signed high-risk waiver will be required. - PREGNANT: Dependent upon the female's gestational stage, FEE: Cat: $10 FEE: Dog: $25 - CRYPTORCHID: Males whose testicles have not fully descended (detectible outside the body). Fee based on affected number and severity. FEE: up to $25. - WEIGHT: Dogs 45 pounds & over. FEE: Female: Base $110 + $30 FEE Male: Base: $90 + $20 - ANIMALS BETWEEN 5-7 YEARS: Required lab work (must be scheduled at least 3 days prior to, and within one week of surgery. FEE: $75 SURGICAL SITE PREP: If your pet requires additional care or cleaning (flea or tick removal, bathing, etc.) to prep the surgical site, fees based on severity and treatment time. FEE: $5 - $15 EXTENDED SURGICAL TIME: If your pet's surgery requires additional time above and beyond the situations mentioned above, fees will be based on cause and time. FEE: $10 - $20
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WHAT IF I AM LATE OR NEED TO CANCEL MY APPOINTMENT? Missed appointments have a significant financial impact on a non-profit clinic which relies upon a set number of surgeries each day to meet its financial obligations. Due to an overwhelming number of cancelations, we ask that you adhere to the following cancelation policy: - All cancelations will incur a $10 administrative processing fee - Cancelation must be made via phone, text, or email, NO LESS THAN 24 hours prior to the scheduled appointment time. This allows staff to ensure there is time to fill the open slot - Please notify staff at the time of cancelation if you would like to reschedule and whether you prefer to have your balance (-$10 processing fee), applied as a client credit or refunded to your original payment method - Emergency cancelations made via phone, text, or email, (less than 24 hours before the appointment time) will receive a client credit of the total payment amount (-$10 processing fee), to be used at the time of rescheduling - No-call/No-show appointments in will result in a 50% forfeiture of the total amount of the appointment cost, with the remaining 50% applied to their account as a client credit - After repeated cancelations (3 or more consecutive) any remaining client credits on your account will be surrendered, and you will not be given the option to schedule an appointment within one year of the last cancelation
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